Unified Communications and Messaging is the convergence of real-time and non-real-time business communication applications. These applications include telephony, conferencing, email, voice mail, instant messaging, video, and collaboration across a variety of interfaces be it PC or web-based clients, telephones and mobile devices, or speech.

IDIS provides integrated, advanced business communications applications, systems and services in a reliable and secure fashion. The result is a superior, seamless user experience across all enterprise communication solutions regardless of location, network, or device. Unified Communications from IDIS offers many features and benefits:

Integrated: The capabilities of formerly disparate applications are brought together into unified interfaces. The functionality is integrated. For instance, you can click to call the sender of an email, move from an instant message to a call or a conference call, or reply to a voice message with voice or text. The modalities will be brought together so users can seamlessly shift between their mobile phones and their desk phones in any order while a call is in progress and access the same directories and applications — regardless of their locations or devices.

Multi-vendor: IDIS offers customers robust interfaces to the leading market communication solutions in IP Telephony (VoIP), Messaging, and Conferencing. Our solutions support standards and integrates with other solutions to add value to your current investment, such as your PBX, Active Directory, Intelligent Switches and Routers. While some solutions providers lock you on specific solutions from a hardware or software vendor, IDIS extends its customers' demanded features with the cutting-edge technologies from several technology vendors.

Reliable and Secure: Demonstrating the capabilities of Unified Communications is one thing; but making these capabilities implemented across the enterprise requires reliability that ensures they’ll be working when required. IDIS offers customers choices to make the infrastructure as resilient as desired and to support the scale that is required to meet enterprise security standards.

Seamless user experience: Employees today have too many devices and communication applications to manage. Users are bombarded with phone calls, emails, voice mails, faxes, and instant messages. They participate in a variety of conference interactions including audio with or without video or enhanced by the web. With all these tools, employees spend too much time managing devices and operating the tools, which diminishes the time and quality of communicating and interacting with business associates. IDIS Unified Communication and Messaging solutions bring these applications into consolidated easy-to-use interfaces to provide Intelligent Access — embedding communication into what people do as they do it.